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Channel Only Partner for Enterprise IT Third-Party Maintenance

Channel Only Partner for

Enterprise IT Third-Party

MaintenanceSupportCoverage

Partner with Ultra Support for effortless enterprise IT hardware maintenance. As the leading Channel Only Partner for third-party enterprise IT support, we provide dependable and affordable solutions that you can rely on. Outsource your clients’ maintenance requirements to us confidently, knowing their equipment is in safe hands.

Company HQ Melksham

Adding Value to Your Service Delivery Portfolio

Ultra Support specialises in channel-only maintenance and project services in the Data Centre. We offer flexible, innovative solutions to help partners add value to customer relationships. Our vendor-agnostic maintenance supports over two thousand customer sites and hundreds of thousands of assets, with most of those supported 24/7. We prioritise service and strive for excellence in our areas of expertise.

Project Services

Project services are managed by our expert resources for a seamless project management experience.

Field Engineering Coverage

Industry-leading Enterprise IT third-party maintenance services to channel partners globally.

Tailored Solutions suited to your Clients’ needs

Our technical engineering team and network of stocking locations ensure that we can provide support within 4 hours, 24/7/365, to major cities and many other areas throughout the UK. Our in-house service desk and nationwide field engineering coverage enable us to quickly identify the right engineer and part to fulfil your contractual service level.

We prioritise customer satisfaction by monitoring SLAs through KPIs, ticketing systems, and alerts, achieving an average overall SLA attainment of over 96.0%. We offer flexible service levels, response & fix times, including Engineer Only & Parts Only models to meet your requirements and budget. Our experienced Account Managers will work with you to develop a tailored solution suited to your clients’ needs.

Ultra Support Data Storage Maintenance
Data Storage Maintenance

Our Data Storage support is unparalleled, providing a diverse selection of options to cater to all your hardware support requirements. From single tape drives to multi-drive libraries, we have you covered. Our Storage Array options are extensive, featuring top manufacturers of NAS, SAN, and Enterprise Arrays.

Ultra Support Server Maintenance
Server Maintenance

Our team of experienced engineers are available 24/7 to resolve any issues that may arise with both single and multi-processor systems. We provide comprehensive server support for a wide range of technologies, including RISC, Unix, and x86 platforms. You can rely on our dependable support to keep your systems running smoothly.

Ultra Support Networking Maintenance
Networking Maintenance

We excel in providing first-class support for tier-one and tier-two vendors, including Cisco, Juniper, and HPE. Our team of highly skilled engineers specialise in LAN, Wireless, WAN, and SAN technologies, guaranteeing speedy and effective resolution of any hardware support issues.

Request a Quote

The Channel Partner for Enterprise Hardware Support & Services

If you’re in need of IT Enterprise hardware support, don’t hesitate to contact us for a competitive quote that meets your unique needs and requirements.

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Ultra Support - HDD Repair & Erase

Extending Product Lifecycle through sustainable reuse of Components

Our strategy for promoting sustainability involves two key elements. Firstly, we are dedicated to prolonging the life of products well beyond their end-of-life phase by providing reliable maintenance and support. Our team of seasoned engineers are equipped with an extensive inventory of spare parts, including those essential for legacy systems.

Ultra Support - HDD Repair & Erase

New Articles

Navigating Enterprise IT Hardware Maintenance: OEM vs TPM

Maintaining hardware efficiently and cost-effectively is paramount in the ever-evolving world of enterprise IT. Businesses frequently encounter a decision-making crossroads: opting for Original Equipment Manufacturer (OEM) services or Third-Party Maintenance (TPM) providers.

Ultra Support Secures Recertification: ISO-9001 and ISO-14001

Ultra Support, a leading UK-based Third-Party Maintainer (TPM) specialising in Enterprise IT and Data Centre maintenance, has successfully renewed its ISO-9001 and ISO-14001 certifications.

Ultra Support Brews Success: Coffee Morning nets £1,055 for MacMillan Cancer Support

A Warm Gathering for a Great Cause It was a delightful morning at Ultra Support, not just because of the freshly brewed coffee and mouth-watering cakes but because of the warmth and generosity that filled the air. The Ultra Support team hosted a MacMillan Coffee Morning to raise funds[...]

Smart Hands

Our highly skilled technical engineers are always ready to assist your customers with any technical issues they may be experiencing.

Data Sanitisation Services

Efficient hardware maintenance requires access to spare parts and components like Hard Drives & SSD.

IT Asset
Disposal

When it comes to decommissioning hardware, safeguarding data is essential.

Data Centre Support & Maintenance

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