Our highly skilled technical engineers are always ready to assist your customers with any technical issues they may be experiencing. By partnering with your customer support teams, we can expertly guide our engineers to perform tasks remotely, allowing your customers to focus on their core business operations. With our extensive nationwide coverage, you can rely on us to provide a stable, dependable service that delivers results.

We provide comprehensive services for building, pre-loading, and configuring many products, including storage arrays and servers ready to be deployed at your customer’s locations. Our skilled technical workshop engineers can expertly handle pre-building, pre-installation, testing, configuration, asset tagging, storage, and project management. Trust us to deliver top-quality solutions for your needs.

Ultra Support provides customisable IT relocation services, handling every aspect of the project with expert assistance. From surveys and audits to transportation and post-installation support, trust us to manage your IT relocation needs smoothly and successfully.

Maintaining hardware efficiently requires readily available spare parts, such as hard drives and SSDs. However, it’s common for some users to shred these drives, overlooking more environmentally friendly alternatives.

At Ultra Support, we employ cutting-edge technology compliant with NIST 800-88 standards to securely sanitise data storage devices like HDDs and SSDs. This method not only safely erases data but also repairs and rejuvenates the drives for prolonged use. We also issue Data Destruction certificates, guaranteeing data security and confidentiality.

When it comes to decommissioning hardware, safeguarding data is essential. Failure to comply with GDPR can result in severe consequences for corporates and public sector organisations, including reputational and financial harm. Ultra Support Services provides comprehensive IT Asset Disposal (ITAD) solutions that meet your client’s needs. Our secure services encompass on and off-site HDD shredding, customised data erasure, and asset value recovery. Our solutions are certified by CPNI, CESG, and EA, and our personnel are security-cleared, while our vehicles are GPS-tracked. Rest assured that we take data protection very seriously and are confident in delivering exceptional services to our partners.

Our workshop repair capabilities are one of the foundations of our business. We take pride in our engineers’ ability to assess all faulty parts returned from service calls and repair them to an exceptional standard. Our rigorous testing ensures that our refurbished parts meet the same standards as new equipment. We also offer on-site repair services to our channel partners, providing triage, workshop repair, and refurbishing defective enterprise IT infrastructure, including servers, storage, and network hardware. Our approach not only champions sustainability but also enables us to extend our product support in the field.