About us
We are Ultra Support, a leading provider of high-quality enterprise IT services, delivering a wide range of innovative, flexible, and cost-effective solutions exclusively through the channel. As part of Evernex, a global leader in IT lifecycle management, we leverage global resources to enhance customer relationships and drive success on an international scale.
Our services support hundreds of customer sites and manage thousands of IT assets with expert care. Available 24/7, we maintain most assets at the highest SLAs, leveraging an extensive network of Field Service Locations (FSLs) and skilled engineers to consistently exceed channel partner expectations.
As a vendor-agnostic provider, we offer independent support for tier 1 and tier 2 vendors, tailoring our services to meet diverse business needs. With the additional resources and expertise provided by Evernex, we deliver even greater value through access to global infrastructure, a vast spare parts network, and enhanced technical capabilities.
At Ultra Support, delivering exceptional service is our priority. We are well-equipped to innovate, evolve, and remain the trusted choice for channel partners seeking outstanding IT maintenance and project services.
Leadership
The leadership team at Ultra Support comprises exceptionally talented individuals with vast experience in the TPM sector. With their previous successful collaborations, these individuals, along with the broader team, have been able to drive the remarkable growth of Ultra Support in recent years with great effectiveness.
Sustainability
Sustainability
As a responsible members of the global community, companies need to focus on sustainability. Not only does it benefit the environment, but it also positively impacts the company’s bottom line. By implementing sustainable practices, companies can save money on energy and waste management, reduce their carbon footprint, and improve their reputation with customers, investors, and employees.
Ultra Support is committed to promoting sustainability among its Channel Partners by encouraging their customers to extend the lifespan of their IT assets. This is achieved by supporting systems and devices no longer supported by OEMs, considered End-of-Service-Life. Moreover, we prioritise reusing or servicing spares to reduce waste and ensure enough spares are in circulation to maintain product support and maintenance.
The Five Most Common IT Maintenance Mistakes (and How to Avoid Them)
In the fast-moving world of enterprise IT, keeping systems running efficiently isn’t just about fixing issues when they happen — it’s about anticipating them. The right maintenance strategy can make all the difference between consistent uptime and costly disruption. Yet even experienced IT providers fall into the same traps time[...]
Global IT Support: Why Local Presence Matters in a Connected World
In today’s globalised world, IT systems don’t sleep. Businesses rely on technology that spans continents, connects teams, and supports customers around the clock. When downtime can disrupt productivity and profitability, having global IT support is no longer optional — it’s essential. But while global reach keeps your business connected,[...]
IT Maintenance in a Rapidly Changing World: Why Flexibility Matters
In today’s fast-changing digital world, flexible IT maintenance is no longer a luxury; it’s a necessity. As technology evolves and operations grow more complex, IT infrastructure must adapt quickly to remain competitive. That’s where Ultra Support, now part of Evernex, delivers more than traditional support; we provide agile, scalable[...]
