How Third-Party Maintenance (TPM) Can Reduce Operational Costs in Data Centres

How Third-Party Maintenance (TPM) Can Reduce Operational Costs in Data Centres

February 28, 2024

In an era where data centres are the backbone of enterprises, maintaining operational efficiency whilst reducing costs is paramount. Learn how Third-Party Maintenance (TPM) can reduce operational costs. Ultra Support, a UK-based channel-only enterprise IT Third-Party Maintenance (TPM) provider, is at the forefront of offering solutions that significantly reduce operational expenditures in data centres. This article explores how TPMs like Ultra Support are revolutionising cost savings for data centres.

Understanding Third-Party Maintenance

Third-Party Maintenance refers to the support and maintenance services provided by vendors outside of the original equipment manufacturer (OEM). TPM companies offer an alternative to OEM services for hardware support, including servers, storage, and network equipment, at a fraction of the cost.

Cost Savings

One of the most compelling benefits of partnering with a TPM is the substantial cost savings. OEM contracts can be pricey, and their annual maintenance costs can increase significantly. In contrast, TPMs like Ultra Support can offer similar, if not more personalised, services at a much lower cost. This cost efficiency allows data centres to allocate their budget more effectively, investing in other areas that can improve service quality or expand operations.

Customised Support

Unlike the one-size-fits-all approach often seen with OEMs, TPMs provide flexible and customisable support options. Ultra Support understands that each data centre has unique needs and offers tailored support plans that match specific requirements. This flexibility ensures that clients pay only for the services they need, avoiding the unnecessary costs of underused OEM service packages.

Extended Equipment Lifespan

OEMs typically encourage customers to upgrade their equipment every few years. However, this is not always necessary or financially viable. TPMs specialise in extending the life of existing equipment through expert maintenance, allowing end-users to get the most out of their investments. By delaying unnecessary upgrades, data centres can significantly reduce capital expenditure.

Expertise and Focus

TPMs often employ highly skilled engineers with extensive experience across various brands and technologies. This expertise ensures that any issues are resolved quickly and efficiently, minimising downtime. Ultra Support, for example, prides itself on its team of experts who are dedicated to maintaining optimal data centre operations. This focus on specialised maintenance can lead to better performance and reliability compared to OEM support.

Ultra Support Cost saving Data Centre Maintenance

Enhanced Service Level Agreements (SLAs)

TPMs can offer more favourable SLAs, including faster response times and more flexible repair and replacement options. This agility ensures that data centres can maintain high availability and meet their service commitments without the delays that can sometimes occur with OEM support.

The Ultra Support Advantage

Choosing Ultra Support as your TPM partner offers numerous advantages. With a focus on reducing operational costs whilst maintaining high service standards, Ultra Support provides a cost-effective alternative to OEM support. The flexibility, expertise, and customised solutions offered by Ultra Support enable data centres to optimise their operations, extend the lifespan of their equipment, and achieve significant cost savings.


In today’s competitive environment, data centres need to find innovative ways to reduce operational costs whilst maintaining high levels of service. Third-Party Maintenance providers like Ultra Support offer a viable solution, delivering significant cost savings, customised support, and expertise that can help data centres achieve their operational goals. By partnering with a TPM, data centres can ensure they are getting the best value for their maintenance budget, allowing them to invest in areas that drive growth and improve services. Resulting in Third-Party Maintenance (TPM) can reduce operational costs.

To learn more and discover how Ultra Support can help reduce your client’s operational costs, contact the team here.

Discover more Data Center TPM Trends in this report from Gartner and SIA (Service Industry Association) here.