Ultra Support delivers security-cleared Third Party Maintenance services for organisations operating in secure, regulated and access-controlled environments, where trust, compliance and operational reliability are critical to service delivery.

For channel partners, this means access to a TPM provider with the processes, personnel and experience needed to support customers where standard support models may face delays or restrictions.

Built on Recognised Security Standards

Ultra Support operates with structured processes designed to protect data confidentiality, integrity and availability.

This supports:

• Robust information security controls
• Structured risk management across operations
• Ongoing monitoring and continuous improvement
• Service delivery aligned with the expectations of enterprise and regulated customers

For partners, this means working with a TPM provider that understands the operational and compliance expectations associated with secure environments.

Security Clearance and Police Vetting

Here’s where Ultra Support genuinely differentiates.

Ultra Support personnel are able to support environments that require UKSV security clearance and Warwickshire Police NPPV checks, helping partners deliver services where access requirements are often more complex than in standard commercial environments.

This supports:

• Work in secure and restricted environments
• Support for sensitive infrastructure and systems
• Access arrangements aligned with customer and site requirements
• Reduced friction when deploying engineers into controlled environments

In practical terms, this helps remove one of the biggest blockers in TPM delivery: access delays.

Supporting Policing, Public Sector and High-Security Environments

Some customer environments require additional vetting before personnel can access systems, sites or operational areas.

Ultra Support’s experience in supporting environments that require police vetting provides assurance for partners working with customers in sectors where access, trust and process discipline are critical.

This can support:

• Work within policing and secure public sector environments
• Support for infrastructure where access is tightly controlled
• Greater confidence when delivering services into sensitive customer sites
• Reduced administrative burden for partners managing complex service obligations

This capability is highly valuable for channel partners operating in sectors where standard TPM access arrangements may not be sufficient.

Ready for Tier 1 Data Centres and Critical Infrastructure Environments

Many Tier 1 data centres and critical infrastructure environments operate with strict access controls and enhanced supplier requirements.

Without the right credentials and processes, support providers may face:

• Delays getting engineers on-site
• Increased operational risk
• Additional compliance overhead
• Escalation challenges during time-sensitive incidents

Ultra Support helps reduce that friction.

With personnel able to support requirements for UKSV security clearance and Warwickshire Police NPPV checks, Ultra Support can help partners deliver faster, smoother support into restricted and access-controlled environments.

That means:

• Faster incident response
• Reduced operational friction
• More efficient access planning
• Better support continuity in sensitive environments

No unnecessary bottlenecks. No avoidable access delays. Just a more controlled route to service delivery.

Channel-Only TPM: Protecting Your Customer Relationships

Ultra Support operates exclusively through the channel.

That means:

• We support your customers, not compete for them
• You retain full commercial control and ownership
• We act as an extension of your service capability
• Your customer relationships remain protected

For partners delivering into secure or regulated environments, this is critical.

You gain access to a highly capable TPM delivery partner without introducing risk to your customer relationships.

The Commercial Impact

This isn’t just about ticking compliance boxes. It directly impacts service delivery and profitability.

Partners working with Ultra Support benefit from:

• Reduced operational friction in secure environments
• Improved access readiness for controlled sites
• Stronger customer confidence through vetted personnel and structured processes
• Greater ability to support customers with enhanced supplier requirements
• Expanded opportunity in sectors where standard TPM providers may struggle to operate

In short, Ultra Support helps partners confidently target and support customers where access, trust and compliance are part of the service requirement.

A TPM Partner Built for Secure Environments

Ultra Support combines:

• ISO 27001-certified processes
• Personnel able to support UKSV security clearance requirements
• Engineers able to support Warwickshire Police NPPV check requirements
• Proven experience in secure and critical infrastructure environments
• A strict channel-only delivery model

The result is a TPM offering aligned with the real-world demands of secure IT environments.

Speak to Ultra Support

If your customers operate in environments where access, trust and compliance are critical, Ultra Support gives you the capability to deliver with confidence.

Get in touch with Ultra Support to explore how our security-cleared TPM services can support your channel strategy.