In today’s globalised world, IT systems don’t sleep. Businesses rely on technology that spans continents, connects teams, and supports customers around the clock. When downtime can disrupt productivity and profitability, having global IT support is no longer optional — it’s essential.

But while global reach keeps your business connected, local presence keeps it personal. The combination of both is what delivers true peace of mind.

Global Strength, Local Expertise

Now that Ultra Support is part of Evernex, our customers benefit from worldwide coverage backed by local knowledge. Evernex is a global leader in Third-Party Maintenance (TPM) and lifecycle services, with a presence in more than 160 countries. This global reach ensures critical IT infrastructure is maintained, spare parts are available, and technical expertise is accessible wherever you operate.

Yet, our UK-based team remains at the heart of what we do. The engineers and support specialists you already know continue to deliver responsive, high-quality service — now with the resources of a global organisation behind them.

Why Local Presence Still Matters

Even in a digitally connected world, geography matters.
Here’s why local support is critical for seamless IT maintenance:

• Rapid response times – Local engineers and parts depots mean faster onsite service.

• Cultural and logistical understanding – Teams that understand regional regulations, supply chains, and customer expectations.

• Consistent communication – Local points of contact who speak your language and know your business.

• Operational continuity – Combining proactive monitoring with rapid resolution, ensuring uptime wherever your assets sit.

Local presence doesn’t compete with global coverage — it enhances it. It’s how we ensure every customer receives personalised support within a global framework.

Seamless Global Maintenance with a Local Touch

By combining Evernex’s global infrastructure with Ultra Support’s local experience, customers enjoy:

• One standard of service worldwide

• Access to a global parts network

• Flexible contracts tailored to region and scale

• Sustainability initiatives through reuse and lifecycle extension

Whether your business runs data centres in the UK, Europe, or beyond, you’ll receive consistent quality, clear communication, and dependable response times.

The Future of TPM: Connected and Customer-Centric

The future of Third-Party Maintenance lies in the ability to offer both global consistency and local agility. Businesses need a partner that can scale across borders yet remain rooted in local understanding.

At Ultra Support, now part of Evernex, we’re delivering exactly that:
Global coverage. Local expertise. Seamless support.

Because when it comes to keeping your IT systems operational — local knowledge still makes the global difference.

Find out more:

• Link to Evernex partnership announcement – Click Here

• Contact Us – Click Here

• Evernex Official Website – Click Here