In today’s fast-changing digital world, flexible IT maintenance is no longer a luxury; it’s a necessity. As technology evolves and operations grow more complex, IT infrastructure must adapt quickly to remain competitive. That’s where Ultra Support, now part of Evernex, delivers more than traditional support; we provide agile, scalable IT maintenance solutions designed for today’s challenges.

Why Flexible IT Maintenance Matters More Than Ever

The pace of change in IT is relentless. From remote working to hybrid infrastructure models, your environment is constantly shifting. Traditional OEM support can’t keep up, forcing organisations into rigid, costly contracts that don’t reflect their real needs. That’s why businesses are turning to Third-Party Maintenance (TPM) for a smarter, more adaptable approach.

Custom SLAs That Fit Your Business

Flexible IT maintenance means having support that reflects your priorities. At Ultra Support, we offer custom SLAs tailored to your environment. Whether you need 24/7 support for mission-critical systems or a next-business-day response for secondary sites, we help you build an SLA that supports your goals and budget, without compromise.

Proactive Spare Parts Management

Keeping downtime to a minimum is critical. Our proactive approach to spare parts management ensures the right parts are in the right place at the right time. We use predictive analytics and regional stocking strategies to keep your systems running without overstocking or overspending. Now, with Evernex’s global logistics infrastructure, we support over 165 countries with efficient, reliable parts delivery.

Global IT Support with Local Service

As part of Evernex, Ultra Support now offers true global IT support—without losing the local, customer-first focus we’re known for. You’ll continue working with our experienced UK-based team, backed by a global network of engineers, multilingual service desks, and international spare parts warehouses. Whether you have a data centre in London or remote users in Dubai, we’ve got your infrastructure covered.

Agility Is Your Competitive Advantage

In a world where IT leaders must do more with less, agility is everything. Our flexible IT maintenance model gives you the power to respond faster, support growth, and shift strategy without being locked into a manufacturer’s roadmap. With Ultra Support, now powered by Evernex, you’re ready for whatever comes next.

Let’s talk about how we can help you build a smarter, more flexible IT maintenance strategy globally.

Contact us today or learn more about Evernex here.